06-22-2011
12:10 AM
3 Loves
Just tried to make a reservation to fly before November 9. While discussing dates and flights with my wife, the rates doubled. Obviously you set a quota and even though the prices reflected a maximum of $120 one way, you decided not to stand behind the quoted rates. When I tried to call, the message informed me that due to volume, you were not accepting calls and to call back later. Not surprising that you were getting a lot of calls.
Ethics and the willingness to stand behind your pricing are obviously not part of the Southwest Airlines way of doing business.
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