03-10-2007
10:58 AM
3 Loves
Doesn't surprise me. I've been an SWA customer for 20 years. Whenever, wherever I travel on business or for personal pleasure, I fly SWA. What I like most about Southwest is genuine customer service - even during the toughest of times when things become challenging - weather, mechanical delays, and the like. You're treated like a human being. Where Southwest accels is communication. As a customer, you're never in the dark, wondering what's next. Good news or bad, someone gets on the horn and communicates. At the ticket counter, gate house or on board - Southwest Associates greet you with a pleasant attitude and great sense of humor. What can I say - I have a deep passion for SWA and its people. 😃
... View more