02-15-2010
03:48 PM
Not impressed by Southwest on this one. Unless you are applying this policy equally across the board and requiring every oversize passenger to get off the plane or to purchase two seats, then it isn't a policy at all. That's the whole point of the policy- even application. I've seen "two seater" individuals wheeled onto a plane and not removed. Southwest's argument is one of convenience. Also, you could have just told him that the plane was overweight and that flying stand by wasn't an option. In customer service, it's about how you package it. I'm very disappointed by Southwest on this one. Seriously, learn how to have tact.
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