02-14-2010
06:25 PM
2 Loves
I am a "person of size" and, so far, have not had any issues flying with you. My seat on the other hand, I have had issues with. Depending on the age of the plane, I noticed, is where I have a problem. One plane the seat belt wouldn't buckle, and a week later when I flew home, the seat belt did buckle, but the arm rest was very tight against me....but it stayed down. Which is what you say your policy is all about. The armrest.
But no one has ever pulled me aside or embarrassed me, asking me to buy another seat. I wouldn't have a problem if it was done politely. Policy is policy.
But this was downright rude and I don't believe you have offered an adequate apology. Not in the least.
Since you knew he had purchased two seats (which, as someone pointed out, was not due to size but for privacy), why was he not guaranteed the same seating on standby? Especially since the flight was not full.
I am second guessing my decision to fly with you due to this incident, and I'm sure I'm not alone. I understand your policy is in place for a reason, but put yourself in our shoes. How would you feel if someone did this to you? You would be mortified and humiliated. Just because we're fat doesn't mean we don't have feelings.
So, maybe, instead of worrying about Mr Smith's twitter account, you should be giving your employees additional training so that this situation is handled in a more positive light.
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