I find that Southwest has gone down hill in a big way. I have been a regular traveler on Southwest. My daughter has been an A-List member for the last few years. I have a frequent flyer voucher that Southwest is now making worthless. I've spent hours on the phone with reservations. Another hour waiting on the customer relations line (which is mostly busy). I have 8 tickets over the course of 3 months and I wanted simply to use the voucher for one of them. Nope. They have no frequent flyers available for any of the flights. Every time i give a flight they say no tickets. It was almost comical. Customer relations says sorry, they know it sucks, but nothing they can do (which we all know is false). Effectively their answer is to let it expire worthless and buy another ticket (good for them and bad for me). I call that frequent flyer a bait and switch.
If this is the way they treat their top customers on the airline, I'm really appalled. I will be on the look out for alternate opportunities to fly other airlines. They are taking their customers for granted at this point. I used to have a lot of respect for this airline.
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