Let me start with "I love SWA".
Then tell the story of my flight from Phoenix to Vegas last month, the one where I got to the Phoenix airport 30 minutes before the prior Vegas flight, with only a carryon, to be told that "since your flight is on time and you got an internet fare, it'll cost you $75 to get on the earlier (not full) flight".
Yep, my flight, an hour later, ended up being delayed nearly 2 hours, as although the equipment was arriving in Phoenix on time, the crew who was to take it to Vegas was coming from elsewhere, and were delayed, WHICH SWA SHOULD ALREADY HAVE KNOWN.
OK, maybe they didn't know. But where the harm lies in letting passengers fly earlier on non-full flights (maybe SWA could have resold my seat on the later flight, they certainly weren't selling the empty seat on the earlier one that left unfull) even if their flight seems to be on time is beyond me.
Rant over.
I love SWA.
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