01-13-2011
11:14 PM
3 Loves
Looks to me that your new rewards program will screw up a whole lot of folks who loved SW because they could get a free flight after 16 round trips on the old program.
AND such a change on 3/1/11 will make you just like all of the other airlines. You will eventually will kill a lot of loyal customers! All in the effort of rewards? HaHaHaHa! You got to be joking!
Sign me up as a dissapointed former SW customer!
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