As an A-list flyer, I have driven the 62.5 miles from my house in Centreville, VA (10 miles from Dulles Airport) many, many times to BWI to fly Southwest. The customer service and dedication to get planes in and out on time is great and I enjoy the full size jets. I fly business select for the extra rapid rewards credit, better boarding, and the drink coupon is nice.
I appreciate that SW doesn't not charge $25 for bags however the current drink coupon policy, as mentioned above, is a total slap in the face to the A-list members and business select flyers. As mentioned previously, do you really expect us to use our drink coupon on a morning flight ? In addition, my past 2 flights suspended drink service in the evening due to bad weather so I didn't get to use them on the way home.
I just earned another free RT ticket and I got my rapid rewards coupon in the mail. I spent an estimate $2500 in purchased tickets over approximately three months to earn this. I received the letter from Southwest on Sept 20 informing me the drink coupons expire on Sept 30 - thanks for allowing just10 days to use coupons I have spent three months earning.
Why can't you establish a reasonable expiration date (say 30 days) or just get rid of the whole program and cut the BS tickets price a couple bucks ? In reality, the coupons are nice perk that I don't use that often but being given a fake gift really makes SW seem like everyone else.
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