First time reading the blog. Really enjoyed the story. Recently flew one of your 'normal' flights - Orlando to San Antonio to San Diego to San Jose! Same plane - three different flight crews. On the way back, it was San Jose to San Diego to Albuquerque to Orlando. Got the opportunity to chat with one of the flight crew on the Orlando leg. Without exception, all Southwest employees love their job and love working for Southwest.
What I like best about Southwest - other than the prices - is you are usually right on time - and you don't fall down and go boom!
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