07-14-2006
03:06 PM
7 Loves
This is not exactly on topic, but I couldn't find a place to contact the blog writers, so this comment will have to do. I recently discovered just how incredible Southwest's staff really is when I changed my Rapid Rewards reservation three times in two days, paid nothing for the changes, and spoke with three different, equally helpful and non-admonishing customer service agents who cheerfully shuffled around my flights without delay.
This came on the heels of my experience on a flight from Miami to Manchester which stopped in Tampa. I didn't realize that passengers bound for Manchester weren't 'supposed' to be able to get off the plane and back on, but when we landed in Tampa, I was starved. I sheepishly asked the flight attendant if I could get off the plane, and was happily accomodated by both the flight and gate crews. I thought that was enough to make me a loyal Southwest customer, but I'm starting to see that the spirit that drove you company when it was young and just starting out still drives it today in every possible aspect. If you'd like to read the full story about the Rewards reservation experience, it's at www.vaskenhauri.com/blog/?p=73
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