04-20-2009
07:26 PM
8 Loves
Hi, everyone! Happy Monday!
Rich, I"m not sure what happened to ATA's DCA slot. It's my understanding they had a very small number of them; in any event, Southwest hasn't indicated any plans to start service at National.
Leah, we'll have connecting service between BOS and TUL!
Tony, Southwest remains bullish on our ISP service. The three trips trimmed in this schedule change are all to leisure Florida destinations, and more or less seasonal in nature. However, leisure or not, in this economy we cannot afford to continue to operate flights that aren't popular with our Customers.
Anonymous--you are SO right. Southwest's decreases have been significantly less than those of the other large airlines.
Hope everyone has a GREAT spring week!!!!
Bill
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04-15-2009
09:43 PM
10 Loves
Hey, guys....watching "American Idol" tonight--wow, Jennifer Hudson looks INCREDIBLE especially after the awful tragedy she and her family suffered recently!
Connie, thanks--we really think Logan is going to round out our New England offering. So hopefully we'll see you on one of our flights as soon as we start our Boston service!
Robert, dude, if you could ONLY see my project/priority list. Looking at traffic variations across seasons and days of the week is a big one--and it's one in which the data we have collected is just stupid massive as well as has incredible impact. So no worries, buddy--I've already made my job harder. Stay tuned--after a healthy time period--to see how Southwest may be changing in these regards!
Still watching Idol....don't know who I like best--Allison or Adam. I guess you could say they are in the "A" list....kind of like our Business Select and A+ Customers. (Yeah, I'll admit that was pretty cheesy.....but it made me chuckle!)
Night everyone! Updates as you comment.
Bill
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04-14-2009
09:30 PM
10 Loves
Hi, everyone! Some brief answers.
Mike S--I'm in Schedule Planning--our pricing is taken care of by the Revenue Management and Pricing group, so I can't speak for them as to what is or is not "appropriate" pricing. However--I know from personal experience that you can certainly purchase two tickets exactly as you describe. Being a Dallas area resident, that's how folks used to have to work to get around the onerous and now on-the-way-to-sunset travel restrictions from Dallas Love Field. Just make certain you allow enough time to make your connection at Midway (45 minutes should be sufficient).
Ramon, as explained above, RR credits are awarded to the traveller, not the purchaser. You might consider enrolling Mom and baby girl in RR themselves--then they would get to start building up their own credit "bank!"
Robert S, we're opening Boston just a tad larger than we opened Minneapolis/St. Paul, but you can see by how quickly we responded to our incredible reception at MSP that the surest way to see more service is to fly Southwest's new service often--and bring your friends!
Will--what, me, cook the books? 🙂 Seriously, the process used to create schedules has become an INCREDIBLY collaborative one. We'll have to catch up on that sometime. Until then--thanks for the kind words, and thanks for giving our Customers your usual incredible POS!
M, I am **assuming** you are in Boise (by looking at the 'clues' you gave and the schedule that was published). While I agree that it's a difficult and slippery slope to try and shrink your way to profitability, I stand solidly behind this schedule in its totality. The whole thing about schedule optimization is that you don't nail everything, but the overall, entire product is scored to be the best. As to specifics--I personally think the last SLC-BOI departing at 4:35 is nearly perfect for the local SLC-BOI market. True, it may offer fewer connecting opportunities from the East (including DEN)--but those markets are much smaller, and already very well served by our competition. That doesn't mean we don't want that piece of the business--but we're always going to schedule first for the local market, and then for the direct and connections. In fact--that's what separates us from the hub-and-spoke guys!!!
BNA--thanks for the kind words!
Anon--we're adding service to three of the busiest airports in the lower 48 this year. Let us finish our business down here--then we can look again at serving the state that Saturday NIght Live claims has at least one resident that "can see Russia from [her] house!"
Mike Thorn, you are the EXACT reason why we think serving three airports in the greater Boston area is the right move. Manchester is a great airport and the most convenient for a whole lot of people--so is Providence for another, different group of folks. For a third group, Logan is the ticket. And now, Southwest can offer those "tickets" to all three groups!
Sam--the answer is very simple. Southwest is responding to market conditions and Customer demand (read: traffic results). The exact same holds true in Texas, in Missouri, Tennesee, and everywhere else we fly. With our increasing cost base (even ex-Fuel, as you heard Gary talk about in the Messages to the Field if you were able to attend or watch online, or read about on SWAlife or in LUVLines), compounded by the overall shrinking of airline travel during the current dep--er, recession--we can no longer affford to operate flights at times of day that our Customers simply don't buy. We're modifying our system to serve more Customers conveniently than before. As to what the future brings--who knows. But we're doing everything we can to make Southwest's--and our--future bright. (Hey, I said the answer was simple. I never said it was concise!!)
Thanks, guys. I'll look again tommorrow evening!
Bill
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04-14-2009
11:00 AM
246 Loves
Hello, Beantown! Our new service to Boston’s Logan Airport is now available for sale! Five weekday nonstops each day between Boston/Logan and both Chicago/Midway and Baltimore/Washington will start on August 16, 2009—with connecting and direct service to 48 other Southwest destinations (I’ll get back to you later for specific terminal and gate information for Logan). In fact, our entire schedule is now open all the way out through October 30, 2009…..so it’s time to book those fall excursions, y’all! Since Southwest serves so many gateways in New England—Hartford, Providence, Manchester, and now Boston—sounds like a great time to go get some “lobstah” or do some “leaf peepin’”…..eyah??? But there’s far more than only Boston to talk about with the Fall 2009 Schedule. This schedule contains some significant changes….and is very reflective of the economic environment that we all find ourselves in. Given the uncertainty of the economy, diminished airline traffic, high energy prices, and about a zillion other factors we consider as we plan for future schedules, we’re being extremely cautious about how many flights we schedule for the August-October timeframe (traditionally among the slowest times of the year) as well as being incredibly focused on the departure time of each and every flight. More than ever, we’ve used our schedule optimizer to help us trim flights that historically have departed at times that proved unpopular with our Customers—and you’ve told us by not flying on them! To frame this with statistics (we’re really good at doing that here in Schedule Planning!), in the Summer 2009 schedule, about 80 percent of our flights departed in what we consider “prime time,” defined as 7 a.m. to 7 p.m. By eliminating a number of unpopular flights that leave earlier than 7 a.m. or later than 7 p.m., in the schedule beginning August 16, that percentage increases to 86 percent. That is, by far, the largest swing of this schedule measurement from one schedule to the next in our history. While six points might not seem like much, remember that those six points are spread over a flight “base” of over 3,200 flights, so those six points represent a tremendous shift. Of course—lest we freak those of you that use our very early and very late flights regularly out—we (obviously!) didn’t simply cut everything before 7 a.m. and after 7 p.m. Flights that have in the past been scheduled at those times and been popular should still remain in the schedule. So if you’re an early bird or a night owl—and as long as there were enough of you on those early and late flights—we’ve still got you covered! As an explanation to those of you who use very early flights on Friday mornings, or very late flights Friday or Sunday nights, that are eliminated in the August schedule...some of the flights we have trimmed in this schedule had decent loads on Fridays and/or Sundays, yet were very unpopular Monday through Thursday. So why couldn’t we keep those flights only on the days they were popular? The answer might surprise you. Southwest is “built” to operate the same schedule, almost exactly, each day of the week, Monday through Friday, with Sundays from noon-ish on looking almost exactly like the afternoons from Monday through Friday (Saturday has always been its own animal!). Therefore, we had to look at each flight’s results as an average across the whole week, instead of more surgical trimming by specific day of the week. We realize this constraint restricts what we can do with our schedule, and the concept of day-of-week schedule variations is intriguing to us. Who knows—this might be the subject of an entire blog post later. Getting into the specifics of the August 2009 schedule compared to Summer 2009…we’re bringing back nonstops between Little Rock and Phoenix, in addition to the new service between Boston and both Chicago and Baltimore. We’re also reducing frequency in a total of 81 markets—so this is easily one of most aggressive schedule reductions we’ve ever undertaken. However, again, remember that the vast majority of flights we’re cutting are from the “margins” of the day that (for the most part) you guys didn’t use anyway. We’re eliminating nonstop service in only three nonstop markets—Cleveland to/from Orlando, Indianapolis to/from Jacksonville, and Norfolk to/from Las Vegas—and all three of these markets will retain many direct and/or connecting itineraries. The good news is that we’re actually adding service in six markets, and keeping the number of aircraft flying the exact same. So….for the August Schedule, we’re opening a new city, shrinking the number of flights in the network, and keeping the number of aircraft in the air the exact same compared to the previous schedule. What should this tell you? That all of us at Southwest are creatively and aggressively responding to market conditions (both in the economy and in the state of aviation industry)…yet those moves are tempered with a healthy dose of “maintaining who we are.” (Talk about your conundrums!) We’re very hopeful that we can resume our growth as soon as the economy begins to rebound—and we’re certain that, eventually, it will. I recently sat down with our Executive Vice President of Strategy and Planning, Bob Jordan to get his insight on Southwest’s network growth strategy in this challenging environment, here are a few quotes from that discussion: How would you describe our current growth strategy? We are introducing our low fares and convenient service to new, untapped markets by tapping aircraft time, made available through our schedule optimization, to those places Customers want to go. At the same time, we are showing that we can successfully enter a new market with a conservative investment. This tactic somewhat mitigates the risk in this type of environment. Essentially, we are benefitting from the 38 year investment we’ve made in developing our brand and vast network by “connecting the dots.” Why is it important to “tweak” our growth strategy in this environment? We realize that the majority of our Customers are changing their spending habits and we must adapt ourselves to our Customers’ needs. Flight optimization is a sophisticated approach to deploying our aircraft. Again, we know that some of our established markets have seen a drop in traffic due to higher energy costs and recession--but thanks to optimization, we’ve been able to adapt quickly, going where people want to fly at the times people want to fly. If you have a question that you would like to ask Bob, join us for a “lunch with Bob” session on Twitter today at high noon Central Daylight Time! Thanks for reading this, folks….and more importantly—thanks for your support (and I’m including both our loyal Customers and our wonderful Southwest Family in that statement!). If you have any comments or questions—just post a comment to this blog. I’ll be watching and will post responses as soon as I can. (I’m really good at responding to comments while listening to American Idol!!!) Happy booking, everyone. Have questions about today's Boston announcement? Leave them in the comment section below between 10:00am-11:00am CT and we'll ask our Executive Vice President of Strategic Planning, Bob Jordan. A video with his answers will be posted on the blog later this afternoon.
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Wow.....it's happened! Southwest Airlines service to and from New York's LaGuardia Airport (LGA) is now for sale. Service starts June 28, and we'll offer five daily flights between LaGuardia and Chicago/Midway and three flights between LaGuardia and Baltimore/Washington. In New York, we will be operating from the Central Terminal, Concourse B. In addition to the two nonstop destinations from LGA, we're offering direct and connecting service to 45 more destinations all across our system, from the West Coast to Florida to the Midwest to our home, Dallas Love Field. We've done some interesting network design work--both up-front and behind the scenes--to make sure we take care of y'all, given the uniqueness of operating at LaGuardia, in true Southwest Airlines style. As always, Southwest is putting our Customers first. Gee, putting Customers first--talk about something new for air travellers in the Big Apple......... *grin* Because I know you'll ask--how were we able to schedule eight departures a day? Simple. Southwest received 14 daily slots for our operations at LGA (each takeoff and each landing requires a slot), which gives us authority for seven departures daily. As a bonus--we're able to add an eighth flight by scheduling our first LGA-MDW departure in before slot controls start (prior to 7:00 a.m.) and putting the last MDW-LGA arrival after slot controls stop (after 9:59 p.m.). Oops, I mispoke a bit here, and this is the correct info: We were able to negotiate with the FAA for one additional slot for our first departure, and the last arrival reaches LGA after slot controls stop at 9:59 p.m. (Slot control begins at 6:00 a.m.) So even though we're new to this whole slot-controlled thing--we're already working to maximize our presence at LaGuardia. Who knows what the future may bring! As a longtime Southwest Airlines Employee, I have to admit that the now-certainty of Southwest flying to LaGuardia is just darn near surreal to me. I would have NEVER bet that this would happen five or ten years ago--but Southwest Airlines continues to evolve and adapt to changing market conditions, and this just is another step in that evolution. But whatever else happens, I can promise you guys that we're going to serve the Big Apple in true Southwest Airlines style, with Big Smiles, Big Savings, Big Customer Service, and Big Reliability. (Big Hair, as a Dallas-based carrier, will be optional.) So c'mon....will it be Chinatown or on Riverside? The New York Times or the Daily News? Doesn't matter to us....just join us as Southwest enters a New York state of mind!
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04-01-2009
09:45 PM
9 Loves
Hey, guys, thanks for the comments! Obviously I have a serious addiction to "The Golden Girls." I have several seasons loaded onto my iPhone....but I can watch 'em on flights!
MarkE, we stop selling MSP-PBI in the summer because the Southwest only sells single-connection itineraries. The ones you describe require changing planes twice, and we just don't sell those. Sorry!
Happy booking everyone....and hey, Minnesotans, how 'bout some Hotdish recipes? Those with Macaroni and Cream of Mushroom Soup go to the head of the class!!!!!
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04-01-2009
11:00 AM
257 Loves
Okay, just kidding. April Fool’s! Southwest could *never* start service to the mythical hometown of the Golden Girls’ favorite fool, Rose Nylund (although, according to Sophia Petrillo, the matriarch of the Miami foursome, Rose wasn’t a fool—she was “simpleton…but it’s a fine line between simpleton and fool”). Besides, modern jetliners can’t land in St. Olaf….you’d have to land in St. Gustaf and transfer to a bus. *grin* However, starting May 26, Southwest will add three new nonstops each day between our newest destination—Minneapolis/St. Paul—and Denver , our Mega Station in the Mountains. Southwest has been embraced by the people of Minnesota faster than Hotdish at a Lutheran pot-luck, and we are all VERY excited to add to our nonstop destination list from the Hubert Humphrey Terminal at MSP. The Denver-Twin Cities market is a vibrant one of which we are VERY excited to be a part. As an added bonus, our new Denver service offers our Customers to and from MSP another convenient way to access our huge Western network. So get ready, you guys—in less than two months Southwest will link up the land of Lefse , Lutefisk, and Lakes with land of Mountains , Mines, and the Mouse Trap (the interchange between I-25 and I-70). It’s all bookable now at southwest.com or via your favorite reservations venue. And lest I offend or leave out you students and alumni of the very real and amazing St. Olaf University in Norfthfield, MN…let me just say three words in honor of two of my dear friends who are St. Olaf alumni (hey, Carrie and Skluz!)….”UM! YAH! YAH!”
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Hi, everyone!
Let me see (1) if the winners mind, and (2) if our printer/copier/scanner can pick up enough detail to make it worh everyone's while. Fair warning, though: it'll be in glorius Black and White (just like "I Love Lucy"!).
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WHITE SMOKE! WE HAVE WINNERS! You guys really came through--I received nearly 70 entries to the "Are You Smarter Than A Schedule Planner" contest. I went through them, eliminated ones that violated the rules (primarily, curfew and balance), blanked out the entrant's names, then submitted them to the judges. Some entries were very similar, but we're used to that. There are always differences in line construction, turn time, and market timing in a schedule--which is what Schedule Planners juggle all of the time. The three judges--Pete McGlade, Vice President of Schedule Planning, Adam Decaire, Director of Network Schedules, and Mike Friedman, Manager of Network Schedules--are totally used to deciding between very similar schedule candidates that come from different scenarios produced by our schedule Optimizer. The discussion on Friday afternoon was spirited--it was specific--and it was a lot of fun! After the smoke cleared, we had an Employee winner selected, but couldn't decide between the top two finalists in the non-Employee group. So, we took a cue from this year's "American Idol" and decided to name TWO winners! We'll be bringing *two* non-Employees, and their guests, for a wild day at Southwest Headquarters. Our winners ARE: Employee Category: Chris Wehmeyer, Ramp Supervisor, Kansas City Non-Employee Category: Mark Robinson, Colorado Brett Snyder, California I'm going to try and e-mail many of you why your entry wasn't selected (I had the flu this weekend, so I'll do that while I'm conscious!), but other than violation of the basic rules (see a re-do of the .PDF file attached below), the majority of the "deal-breakers" can be categorized in the following general areas: - Market timing. Each market has an individual "time-of-day demand curve" but we all can kind of figure out what it is--if it's a business market, you want something in the morning and back in the evening, yet you don't want to go much earlier than 7:00 a.m. (local) or later than 8:00 p.m. (local). Leisure markets are different--you want to fly into Vegas to get there around hotel check-in time, and want to leave just after hotel check-out time. Entries were evaluated based on those admittedly subjective criteria. - Through patterns. As I said in the rules/hint sheet, onestop traffic is significant. Entries that had the LAS-BWI flight as a Vegas originator didn't go far, nor did ones that didn't connect the BWI-MCI-OAK pucks. - Turn times. Our average turn time is between 25 and 30 minutes. If aircraft on-the-ground times were outside our norms, entries were penalized. Again--THANK YOU to all of you that entered the contest! We'll post pictures and a chronicle of the celebration in Dallas on March 24. And don't forget your scheduling "skills"....we may have a new challenge coming for you next year!
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Okay, folks! We received just shy of 70 entries total. We're going through them now, expect to select the winners tommorrow, Friday, March 6, and we'll announce it here on the blog on March 11!!! Thanks to all who participated!
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03-05-2009
08:17 AM
186 Loves
Many of you know that my mother passed away a little over a year ago (to read her tribute click here). Since then, things have been....well...interesting. I have a younger brother who is disabled, and I've been making sure he was okay (while maintaining a respectful distance) while trying to sell my parents' home of over 40 years (in which my brother still lives). Timing of course, is everything--and we unfortunately timed putting my parents' home on the market at the exact same time as the biggest meltdown in the history of American real estate. However, after nearly 100 showings, the house has sold. Thank you, dear friend and real estate agent extraordinaire Sandy T.! We closed Friday, turned it over Monday, and spent the weekend clearing the house out. The Officer (my son) and his wife came in for the weekend to help, and other helpers were my son's friends, as well as my best friend Kent and his daughters...and in retrospect, what could easily have been a very melancholy event was surprisingly celebratory. Of course, the move-out was a LOT work. While we'd moved a few things out of the house during the past year, the bulk of the furnishings Mom and Dad had were still there--and needed to get "placed." My home is already full of way more furniture than I need, but I took the piano that I struggled for nine years to learn to play (unsuccessfully), as well as a console record player/"hi-fi" radio that Mom and Dad bought in 1959. They bought it when they returned from their first weekend away from me after I was born--they went to the horse races at Oak Lawn Park in Hot Springs, Arkansas, and bet on a horse named "Billy Baby's Buddy." The horse (a longshot) won. Most of the stuff in the house, of course, is very pedestrian...glasswear, old kitchen equipment (including the electric bean pot in which my grandmother used to make her black-eyed peas every year for the reunion in Glen Rose), furniture, and bric-a-brac. But other things we found were little surprising treasures: School trophies. Long-unused fishin' poles. The satin sheets I bought my parents for Christmas, 1977, at Sanger-Harris (Daddy HATED them--said when they tried them he kept sliding off the bed, which gave me a mental visual I did NOT want to process!) Pictures, of course....hundreds of pictures, each one a tiny snapshot of my family history. One very personally important picture book of all of my early travels (I'll share some of those with y'all in a later blog post!). The goofy, weathered first-grade paper I did back in the early '60s that had a hand-drawn picture of the moon accompanied by a child-like scrawl that says "THE MOON IS OUR CLOSEST NEIGHBOR....HELLO, MOON!" The amazing thing about cleaning out the house was not how much work it was (and it was a LOT)...but it was how much love we all felt. Total catharsis. Every item, every coffee table, every hidden surprise gave us a little shot of the love that the house had been filled with for so many years. It also reminded us all of the stock that we come from--loving, sturdy people who refuse to let life's roadblocks get us down. My mom and dad didn't--neither did Nannie, Mom's mother who raised three kids as a single mother during the Depression. Nor did Bom-Bom, my paternal grandmother who raised a dozen (!!!!) kids with an abusive husband (my grandfather). The house I grew up in, the one we just sold, contains all of those memories and values, the trophies and the scars, for better or for worse. And we will treasure all of those things forever. It was a very melancholy moment driving away from the house for the last time Monday evening. That place has 45 years of family life, trauma, living, and love imbedded it--and I'll never be in that house again. But while my brother, my entire family, and I have all of those memories secure forever in our heads, it's time to turn it over. The couple who bought it is a very nice, sweet young couple. They're first-time homeowners, and will be bringing up their family in the house that my brother and I grew up in. It was a great place to rear a family. Joel and Sara will make it a great place to raise a family---again. So goodbye, homestead. It was great. Treat your new owners well, please. And good good luck and Godspeed, Joel and Sara.
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Timothy/Anonymous, there is a bit of distortion when creating a .PDF file from an Excel one. So, for the purposes of the game, don't worry about the block times as printed on the pucks. Focus on the departure/arrival times as they "translate" on the game board. And as for turn times, we'll be determining those from the distance between the black lines from the end of one puck to the start of the next puck. If you need more clarification--please let me know! Happy scheduling!
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Desmond, the existing departure times in the SNA-SMF/SMF-SNA markets are in **local** time, but remember that the game board itself is in CENTRAL time, so make certain to convert it before you place your "flight pucks!"
Readers, David Michaels that posted above is a member of the team that developed our new Global optimizer. Yes, David, history proves that you certainly can do it!!!!
Pdemaggio, without more specifics, I can't look into what the problem is--whether it's a schedule issue, or what. If you'll either post specifics, or contact our Customer Relations Department about your experiences, we'll get to the bottom of this!
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spinotter,
Mea culpa....we Texans don't speak no good English.... *grin*
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Queue the background sounds of the teletype, and then in your best "newsman voice" read the copy: THIS JUST IN: SOUTHWEST PLANS TO START SERVICE TO BOSTON LOGAN INTERNATIONAL AIRPORT LATER THIS YEAR! It’s true! We intend to add a third new city to our expanding route network in 2009, and this time it's Boston ! Of course….calling Boston a "new" city for Southwest is a little misleading. It certainly will be a new airport—but Southwest has actually served the Boston area for over a decade. We started with service to Providence , Rhode Island , in October 1996, and expanded our coverage of the metropolitan Boston area less than two years later by adding service to Manchester , New Hampshire , in the summer of 1998. We now have nearly 60 daily departures from the Boston area to nonstop destinations all over our network, with direct and connecting service to darn near every airport we serve. Our arrival in Boston later this year will complement that service so that travelers have several ways to choose Southwest from their favorite New England airport. This isn’t news, of course, but Boston has always been dear to our heart—we’ve been affiliated with the Boston Celtics for many years, so you guys KNOW us! So when we finally land at Logan —it’s going to be like the many scenes from the iconic sitcom set in Boston , “Cheers” when Norm walks into the bar. When we start serving Logan —we’re thinking everyone will shout “HELLO, SOUTHWEST!” Even with the addition of a third new city, we still plan to rein in our usual aggressive growth this year. We’re able to capture new business in new Southwest markets by use of our schedule optimizer, which gives us the ability to develop schedules that improve our product and yet stay nimble and able to respond to market changes. We’ll announce where we’ll fly from Logan, and all of the other cool details, later. But for now—thanks for your support, and we’re working hard to make our network EVER more efficient to get y’all from where you are to where you want to be—and back! Be sure and listen to the newest Red Belly Radio episode about our new Boston service.
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Anon--yes, the existing SMF-SNA/SNA-SMF flights have the same block times as the new ones. However, since I don't have any facility constraints built into this game--I"m curious--why do you ask?
Dan, you absolutely can intersperse the new SNA-SMF flights with the old ones. Just try for "optimial"spacing between them!
Jimmy--thanks for the kind words. Happy scheduling and good luck!
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Palal, yes,
Palal, exactly. To have included that as a variable (which, in actuality, it certainly is) would have required that I include too much other information about gate availability by time of day.
Beckles, the existing SNA-SMF/SMF-SNA flights are listed as local time.
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02-10-2009
02:25 PM
264 Loves
Faithful readers here at Nuts About Southwest! (as well as everyone who knows me!) realizes that I LOVE my job. You could not find another job that I enjoy as much--I am lucky enough to have figured out what I most enjoy doing and have found a way to make a living doing it! Writing a schedule is sort of like getting paid to work Rubik's Cube, play chess, and solve mysteries, all at the same time. I'd do this job for free! (But please...don't tell!) A couple of years ago, we wanted to give people outside of Schedule Planning a taste of what it's like to write a schedule. So, one of my former colleagues, Susan (shout out, Stich Woman! We miss you, you shameless extrovert!), created "The Scheduling Game," a board game that closely approximates what we Schedulers go through as we write a schedule. Market timing, curfews, turntime, equipment restrictions, utilization constraints, it's all in the game. Want to try your hand? Attached to this blog post are three .pdf files--one is a game board, one is the "rules of the game," and one is all of the flight "pucks" you have to incorporate into your schedule. If you're interested, simply print out the three files (note: the game board *must* be printed out on 8.5" X 14" paper!), read the rules, cut out the "pucks" (a color printer works best for these!), and try your hand at my stock-and-trade. Simply arrange the "flights" on the game board until you're satisfied you've met all of the rules and that your schedule is the best that it can be. When you've achieved schedule perfection, just glue (or tape) the flights onto the game board where you think they should be, then mail your entry to me at the following address: Bill Owen Southwest Airlines Schedule Planning, HDQ1SP Post Office Box 36611 Dallas, Texas 75235 Read the rules page carefully, as they give you all the needed hints to write a GREAT schedule, Southwest style. If you have questions, just post them as comments to this blog piece--I'll be watching and will answer ASAP. OH....did I mention the Grand Prize? Each entry we receive that meets all of the schedule rules (as defined in the "Schedule Rules" .pdf document) will be evaluated by a panel of three judges from Southwest's Schedule Planning group, including our esteemed Vice President of Schedule Planning, Pete McGlade. We'll be separating the entries into two categories: one for Southwest Employees, and one for non-SWA Employees. The entry selected by the judges as "BEST SCHEDULE in each category will be the winner! Winners will be announced on this blog on Wednesday, March 11. Then, on March 23, we'll fly the authors (and one guest each) of those schedules from the Southwest Airlines airport of their choice to Dallas, provide overnight accommodations, then on the 24th we'll treat them to a day at Southwest Airlines Headquarters. (The Employee winner is responsible for securing his/her time off.) We're still planning their "day at HDQ" but our current plans include a tour of the campus, meeting Southwest legends Herb Kelleher and Colleen Barrett, a behind-the-scenes tour of Dallas Love Field, lunch with the entire Schedule Planning Department and various other surprises before being flown back home. (Note: plans, and schedules, are subject to change!) All entries must be postmarked by February 23, 2009. Each entry must also include the following, clearly legible information: Contestant's name, daytime and evening telephone numbers, SWA Employee number and mail code (if the entrant is a Southwest Employee), age, mailing address, and e-mail address. Winners must be 18 years or older. Employees of other airlines and former members of Southwest Airlines Schedule Planning are not eligible to participate. Only one entry per person, please. Transportation will be provided to and from Southwest Stations; transportation from the winner's home to the nearest Southwest Station is the responsibility of the winner. Winning entries must adhere to all of the rules on the rules document. Winners will be judged on the operability of the schedule, attractiveness of departure times, and onestop content. The decision of the judges is final. So.....are YOU smarter than a Schedule Planner? Let's find out--and good luck!
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02-02-2009
10:37 PM
4 Loves
Rand, the changes in the June sked (versus May) are minor enough that I don't think a press release is planned, although I'll defer to the PR t ypes.
SKING, one of the ongoing efforts in schedules in 2009 is to remove unproductive flights that are too early or too late. We've seen from traffic and booking behavior that flights to MCO that leave their origins before around 8:30 or 9:00 just don't do that well, so this is by design.
Bruce--huh? As far as I know we've had today (2/02) listed as the date we extend t he schedule out into August for quite a while. I even spoke with someone at southwest.com early this afternoon to confirm the next extension date. Plus, if you're in house, this was available on swalife on the Schedule Planning page under "Departments". What have I missed here?
Bill
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02-02-2009
10:42 AM
301 Loves
To quote lyrics from Rodgers' and Hammerstein’s “Carousel”— “June is busting out all over, All over the meadows and the hills……” Our June through August, 2009 schedule is now available for your perusal and purchase at southwest.com, so now's the time to "bust out" and book your trips to get out and see our Nation this Summer! This schedule is, as always, a little different. This time, though, most of the differences are quite subtle--pastels as opposed to paisleys, so to speak. All of us in the Schedule Planning Department are really working hard to make Southwest’s schedule and its production processes more “nimble,” enhancing our ability to respond, closer-in, to rapidly changing market conditions. This initial June Schedule was built to make future changes easier, and less disruptive, when we may (or may not!) need to make them. These design goals aren't terribly obvious, but should make any needed changes after we allow you guys to start booking much less disruptive. In general, the June schedule doesn't contain major structure changes, but I can promise you that in this economy, folks, we’re being more sensitive than ever to make sure our final schedule matches your travel needs as closely as possible. We continue to fine-tune our network, trimming flights from unpopular “edges” of the day and adding new service and more efficient itineraries in markets to better reflect what y’all want. Based on your feedback here on the Blog, we’ve got our Summer ’09 schedule out for sale roughly 150 days in advance, and have nearly 200 days of bookable inventory available to help you plan your warm-weather escapades **now** through out the upcoming Summer. And the cool thing is we may make even more summer service for sale later on, as the economy—and our business—evolves. In other words—stay tuned! So start planning those Summer trips, folks. To beat the lyrics from "Carousel" to death----amazing beaches? "You’ll never walk alone” on the beach when you fly Southwest to any of our coastal stations. Majestic mountains? “What’s the use of wonderin’” how beautiful our nation’s mountains are with Southwest’s great service to places in the Sierras, Cascades, Rockies, and Appalachians. And bustling, dynamic cities? Sing “If I LUVed you” to your sweetie as you wander the streets of metropolii like Chicago, San Francisco, D.C., Los Angeles, or Philadelphia arm-in-arm. (Yes, I'm a Rodgers and Hammerstein junkie.) Happy booking everyone!
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01-30-2009
08:56 PM
9 Loves
Hi, Mary. Bill here. Sorry we disappointed you, but the Tulsa to Kansas City market has been in decline for several years. Despite paying particular care in our schedule optimization runs to give the market optimal departure times, the market just never showed any recovery. In these tough economic times, Southwest is working incredibly hard to prune out underperforming flights, and most times we're able to retain at least some nonstop or connecting service. But with Tulsa-Kansas City we can't "connect the dots" over an intermediate point without extreme circuity, and the nonstop market simply no longer supports itself. I hope we can keep you happy by all of the other nonstop markets we serve from Tulsa (Dallas, Houston, St. Louis, Phoenix, La$ Vega$, and our newest nonstop destination from Tulsa--Denver!), as well as the connecting service we offer between Tulsa and dozens of other airports from coast to coast.
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01-27-2009
09:15 AM
6 Loves
Hi, everyone!
Dane--We have DC bracketed! We love our Customers inside the Beltway.
John--thanks for the GREAT writeup of one of my colleagues "Living the Southwest Way." I've found out who "Luci In The Sky" is, and have taken the liberty of printing out your blog and sending it to Luci's Base Manager for a well-deserved pat on the back. And you're right--I've noticed that people on Southwest flights actually interact, both with the crew and with each other, FAR more than on other carriers. Now you know why!
Will, hope you're well--you *never* know what surprises are going to come out of Schedule Planning--and thanks for getting the PSA reference! ;)
Rachel--this is the one almost *everyone* misses. We serve Dulles, as well as Norfolk, in the state of Virginia.
Thanks for the comments....hope everyone stays warm!
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01-26-2009
07:58 AM
398 Loves
Most everyone knows that Southwest Airlines started our airline life as an intrastate carrier, flying between three Texas cities: Dallas, San Antonio, and Houston. Since that day in June of 1971, we've grown far beyond the borders of the Lone Star State --our "red-bellied warbirds" serve 64 airports (soon, with the addition of Minneapolis/St. Paul, 65!) airports in 32 (33 with Minnesota) states. We now fly from sea to shining sea, border to border, we carry more Customers than any other airline on the planet, and our expansion continues. But even though we're "all grown up" now, we haven't forgotten our routes--er, I mean, roots. Even though we're really big now, Southwest still flies more intrastate flights each day than any other airline in America . Each day we have more than 720 flights that take off and land in the same state. And the kicker? We have more flights within the state of California than we do within the state of Texas ! Southwest offers 362 daily intrastate California flights (Dude! Kewl!) compared with "just" 250 daily intrastate flights within second-place Texas (git a rope!). Our intra-Cali franchise gets even bigger this May when we add brand-new nonstop service between San Francisco and the John Wayne Airport in Orange County with five daily flights in each direction. Of course, this isn't just a two-way race--Southwest offers intrastate service in seven states. Besides Texas and California , we connect the major cities within Nevada , Florida , Missouri , Washington , and Pennsylvania . Nearly one in four Southwest flights is of the intrastate variety. And there is potential for further intrastate growth—we serve multiple airports in four states ( Arizona , New York , Ohio , and Virginia ) yet don’t offer intrastate service between them. So, thanks, Texas, for getting us started. Thanks, California, for helping us prove that for flights inside the Golden State, the smiles on our faces are more important than smiles on our airplanes. Florida, Pennsylvania, Nevada, Washington, and Missouri--we'll try our best to help keep you connected! And, everyone, keep watching our root map--I mean route map. You never know which two dots we'll connect next!
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01-23-2009
10:23 AM
9 Loves
John,
Yes it did. the TPA-PHX flight is very nearly sold out as well. MAN, that was quick!
Bill
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01-21-2009
09:02 PM
10 Loves
Drew, where were you when we were looking to expand the Schedule Planning Department? You're exactly right--it's one aircraft that originates in Phoenix on Friday, flies PHX-TPA-PIT-TPA, then stays in TPA until Monday, when it does the reverse routing--TPA-PIT-TPA-PHX. Good eyes, bud!
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01-21-2009
11:40 AM
198 Loves
Now that the whole world knows which teams will be "duking it out" at Raymond James Stadium in Tampa on February 1, Southwest is adding a few extra flights to help make getting to and from beautiful Tampa Bay during "Super Bowl Weekend" easier. Saturday, January 31: Added flight 2618, departing Phoenix at 7:50 a.m., arriving nonstop in Tampa Bay at 1:40 p.m. Added flight 1800, departing Tampa at 2:05 p.m., arriving nonstop in Pittsburgh at 4:25 p.m. Added flight 2004, departing Pittsburgh at 4:55 p.m., arriving nonstop in Tampa Bay at 7:35 p.m. Monday, February 2: Added flight 2030, departing Tampa Bay at 9:50 a.m., arriving nonstop in Pittsburgh at 12:05 p.m. Added flight 2262, departing Pittsburgh at 12:35 p.m., arriving nonstop in Tampa Bay at 3:15 p.m. Added flight 2608, departing Tampa Bay at 3:45 p.m., arriving nonstop in Phoenix at 6:35 p.m. Whether you're a Steelers fan or a Cardinals diehard (or if you just know a good party when you see it!) your ride to Tampa Bay is now available to book at www.southwest.com or by calling 1-800-I-FLY-SWA. And if you're lucky enough to have tickets to the game, don't worry--you can watch all the crazy new commercials when you get home. On YouTube. *grin*
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01-16-2009
06:10 PM
6 Loves
The passengers on US1549 most definitely had angels watching over them. Dozens of them, in fact--two in the cockpit, three in the cabin, and countless rescuers on the boats. *WELL DONE* to all of them!
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12-11-2008
03:23 PM
4 Loves
Anonymous #1,330,483,
(Folks, really, please put your names in--sure makes it easier to let you know whose comment is being addressed!)
The flights that were eliminated from ISP in this schedule--one to Orlando and the Ft. Myers flight--were responses to seasonal traffic shifts. ISP to Florida is relatively highly seasonal, and those were additions only for the winter 2008/2009 season.
As far as ISP in general--we're VERY bullish, and committed, to the Nassau/Suffolk community, to our AWESOME Employees that work at ISP, and to our beautiful new terminal there. However, we have to respond to traffic results--both seasonal shifts (like the Florida changes I outlined above) or to taking action to fix markets that just didn't perform as expected (like ISP-Providence a few years back).
Hope this helps!
Bill
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12-10-2008
02:06 PM
2 Loves
Will,
Great idea. I know that in the past we only had X amount of pages we could use in Spirit Magazine, but doing gate layouts at MDW, BWI, maybe some others might be a good use of them. I'll make sure the folks across the hall in Marketing that oversee Spirit hear the idea.
Joel--"Queen City"? I had no idea Charlotte was nicknamed that.
And Kim, trust me, if I jumped in the air and did the splits, there DEFINITELY would be much screaming when I landed, all of it coming from me. Come to think of it, the impact would register as about a 6.8 on the Richter scale, prompting the U.S. Geological Survey to issue a tsunami warning for Bachman Lake. All in all--*not* a pretty picture.....
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12-09-2008
07:25 PM
2 Loves
Hey, everyone! A few responses.
Anonymous--M E O W! 😉 Seriously, I *love* what we do in my Department, and yeah, I get excited by it. Please forgive me for being a bit rah-rah-ish. And yes, it can be a tad dry, so why not make an attempt to liven things up a bit?
Bruce--**Woops**, we've contacted the good folks in interactive marketing (who have had a LOT of job duty changes of late), and they'll get it rectified. Yes, we promised--and yes, we dropped the ball on this one. We will try to do better!!!
Dan, glad you like it--now fly a LOT!!!
Hi, Charlie!!! Hope all is well with you. It's fixed now.
Jan, the generic answer is "because we didn't tell the algorithm not to." Hopefully well set the inputs for our Fall Saturday schedule in this market more carefully.
And Kim--"unshaven?" Dude, I'm growing my beard back after shaving it off for Halloween (not to mention dying my hair blonde to dress as "Dennis the Menace")!! And thanks--hope you've enjoyed your six-months-and-counting at Southwest as much as I'm still enjoying my 18+ years!
Keep 'em coming, guys....I'll be watching!
Bill
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