Southwest is still a great airline. Since Herb left the helm, I see it evolving into a "legacy" airline by reducing nonstop destinations at airports with more connections and moving into more congested airports. Airlines don't make money with an airplane sitting at a gate or waiting in line for takeoff. They make money when the airplane is moving through the air with a butt in the seat. The other part of Herb's model was to have a single type airplane and well motivated employees. Southwest supports its employees which is reflected in the way customers are treated by agents and flight crews. Southwest needs to stay with that model or they will be like all the other airlines. And lastly, WN has senior fares which I don't find at any other airline.
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