"Southwest, like most carriers, has a policy to assist passengers who need two seats onboard an aircraft." <---- the problem is that he did NOT fail your "armrests down" rule. If SWA would just admit this - that Mr. Smith was NOT "too fat to fly" you'd have a lot of former clientele who would return to "current" clientele. No one wants to be humiliated, but it has to be worse when you aren't even what everyone is saying you are. I spent all morning reading comments on CNN from complete jerks talking about how fatties should just lose weight and how Mr. Smith is just being a whiny rich guy. No one bothered to report that he WAS NOT "Too Fat to Fly" and that Southwest was actually IN ERROR.
Please, just make it right.
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