02-19-2007
06:11 PM
4 Loves
Sad to say, but I think that SWA's formula of great service, low fares and generous frequent flyer program is tightening up too much. Recently couldn't use RR tickets for the first time (seats rationed), found lower fares on legacy carriers to FL and UT. Companion pass is now out of reach due to less generous segment credit. The value proposition has just changed. Still LUV you but now have to shop, when in the past it was a done deal. It's 'cause I like your company so much I took the time to send this cautionary note.
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