03-11-2011
09:38 PM
4 Loves
I've flown about 80-100 flights a year over the last 5 years with Southwest. The new rewards program is unnecessarily complicated and a major reduction in benefit to me now and I am already planning to stop using SW as my commuter and business flight provider. The mailer that introduced the program to me clearly states my Companion Pass will expire 12/31/2012 if the old-program Companion Pass expires 1/1/2012 or later. My pass expires 1/2012 and the new on-line account incorrectly states my pass expires 12/31/2011. The only good thing about this for travelers is that there will be more seating room on SW flights. C'mon man - what were you thinking?
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