01-06-2008
08:03 PM
7 Loves
Gary,
Are you still reading this blog? Your screwy new fare structures have greatly increased our cost to fly with SW (about 25%) and you've cut the value of your rewards in HALF! Your new boarding policy has slowed the boarding process by forcing families to find seats halfway through the boarding process. Assigned seating would prevent a search for available seats through rows and rows of single seaters. Now flight attendants are rushing families down the aisle as they carry seats for their children and looking for seats. Your BS "Freedom" rewards are far more available than the standard awards, even well down your schedule. This "gotchya," predatory mentality is turning off your most loyal customers. And all of this foolishness to appeal to business customers who scoff at Southwest? Chase the almighty short-term dollar and youÃ
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