04-11-2007
07:42 AM
8 Loves
Nuts about Southwest? You've got to be nuts! During a flight in which a flight attendant accidentally spilled a whole tray of drinks (18-24) in my lap, I was offered nothing more than club soda and napkins. Despite requests for restitution (i.e., cleaning) from the flight attendant and the customer service manager at the airport upon my arrival an hour later, I was told (soaking from neck to knees) that I would have to contact corporate customer service for assistance. When I went to the corporate website upon arrival at my hotel another hour later, I found there is no where to send a request for assistance by e-mail! First in customer service? Not by a long shot. Unfortunately, the old adage seems to be true - "you get what you pay for".
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