Linda,
I am sorry you had to deal with this issue, and I think you guys handled it the best you can with a crazy person cursing at you over twitter and other personal media outlets (what a lovely power to hold, right?). I, like others here, appreciate your policy. Not only is it about comfort, but also safety and I am so grateful that some of the "corporate giants" everyone here is complaining about actually care.
I'd like to make one comment from the poster who said "If you treat a celebrity with such indignity, what can the rest of us expect from you?". Seriously? This person reads celeb mags too much if he/she thinks that we shouldn't expect the most from you. In fact, I wish more people would put these ridiculous "celebs" in their place. Come off your high horses people. We all have to fly, and SWA takes care of ALL it's people - no matter who you are or how famous.
I choose SWA when I can; not only do you not charge for bags, but your flight attendants took care of me when I was sick on your plane, you held a plane when we would have normally missed our connection, AND I interned there in 2006 and know personally about the LUV you share for one another and for your Customers. Job well done, guys, and even if this does cause some threatened boycotts, you'll still be the only airline not going bankrupt. You're obviously doing SOMETHING right.
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