02-16-2010
12:53 AM
I fly frequently and will make sure I never book a flight through Southwest Airlines because of this incident. I'm not even a fan of Kevin Smith, and am not nearly as big as he is, but the thought of dealing with a customer service-based company treating its customers like animals in such a blatantly rude and humliating fashion is enough to ensure I will never be one of your customers. The fact that you have yet to offer a legitimate apology or admission of guilt regarding this hideously inappropriate behavior seals the deal. Enjoy never seeing even one of my dollars.
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