02-15-2010
04:47 PM
Southwest was rude to me a few years ago when I was having trouble buckling my seatbelt. (I later realized I had it backward.) The flight attendant told me in a not very private tone that I obviously needed a seatbelt extender. Her comment -- with a laugh-- was "I just call 'em like I see 'em." I was totally humiliated.
I also began to take notice of the size of other airlines seats and realized that SW seems to have the smallest seats in the airline industry.
Also, if being able to lower the armrests is the definitive factor, then why is the subject of purchasing two seats even being discussed with people who have them lowered? Why was that woman Kevin Smith sat beside taken out to be put on notice if her armrests were lowered? And why was the man who was obviously way more overweight than Smith not taken off the plane?
I will NEVER again put myself in a position to be humiliated by SW.
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