02-16-2010
04:46 PM
1 Love
Soutwest Air sucks because:
1) They refuse to let online airfare web sites (like expedia.com) search their fares
2) A LOT of hidden fees in the flight booking web site. Advertised price $69, total price: $100 YOU FAIL.
3) They literally treat all of their passengers like "baggage" in that we are herded onto the plane like livestock. I'm suprized they don't charge you for lavitory access.
4) They don't know how to handle a PR catastrophy. The other comments on this blog that discuss SWAs inability to publically apologize to Mr. Smith ("Not So Silent Bob", cute... ) shows that SWA firmly does not believe in public apologies.
SWA is shortsighted, greedy. The publicity and marketing campaign about how much they 'care' is just simply a gimick - and the Kevin Smith fiasco is proof!
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