Scheduled to leave Las Vegas at 9:05 a.m. today. Flight directly before our's left the gate only a couple of minutes late. Our plane was sitting idle somewhere out on the tarmack in the blazing heat. It took the ground crew over 1 and one half hours to bring the plane to the gate. They sat on their tractor on the tarmack for amost an hour before they even attempted to go get the aircraft. The plane, when it was finally brought to the gate, had to be cleaned and serviced and stocked and the baggage loaded. This delayed the departure until 10:45 a.m. with arrival in Nashville at 3:31, over one and a half hours later than scheduled. The crew was waiting in the terminal in Las Vegas with the passengers waitng for the aircraft to brought to the gate. This is totally unaccepatable. A company the size and prestige of Southwest should have absolute redundancy with their IT systems. I back-up my laptop on a regular basis. Why can't you guys do the same?
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