Horrible Horrible Horrible experience. Should have been flying home from SFO to MDW on Thursday, instead, we were sent to Phoenix, but our plance was re-routed to Tulsa so everyone onboard missed connections. Once in Phoenix we were told it would be 2 days until SWA can get us out. Had to fly home on United to Chicago's O'Hare now I have to get to Midway for the car and baggage. Finally home at 12 am Sunday I WILL DO MY BEST TO NEVER NEVER FLY ON SOUTHWEST AGAIN, your customer service is horrible, your staff are rude, and your policies regarding vouchers for food or hotels due to your errors do not show LUV, they show disrespect to your loyal customers.
... View more
