As a loyal SWA customer (11+ years as a Rapid Rewards Member), I am deeply disappointed in your gross neglience of your network system causing this avoidable fiasco that ruined countless vactions/trips and cost your customers $100s. We are missing two days of vaction and losing $100s. I choice SWA over cheaper flights on other carriers because this will be my Baby's first plane ride and I put faith in SWA that you could delivery a comfortable trip but the only derlivery has been hassel, heartache, hours in line, hours on the phone and an insulting valued voucher. Unless you do a significatly better job reconccilling this matter i will never fly SWA again and will but my trust (and money) into another carrier. You should follow you "bumped" passenger policy and offer up to 4 times basefare vouchers. https://www.southwest.com/html/generated/help/faqs/overbooking_faq.html "If your alternate flight(s) is scheduled to arrive at your destination or stopover point more than two hours later than your originally scheduled flight(s), your compensation will increase to an amount equal to four times your remaining one-way flight coupon(s). In these cases, the maximum amount of denied boarding compensation increases to $1,350.'
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