I have a major problem with the way Southwest dealt with me last Friday. I work in aviation, for a helicopter company. I went home for 6 days off and was returning to work and had a flight from BNA to MDW, then MDW to RNO. The first flight made it to Chicago Midway, but the second flight cancelled. I received a text from Southwest to call 1-866-841-4098 and enter a PIN to rebook. I called, and Customer Service told me SWA could not get me to Reno anytime in the next 2 days. I told them that ONT or LAS would be acceptable, but those flights were already full. Then my baggage was dumped in Baggage Claim which I did not want to take possession of because I had a legally checked handgun in my luggage and possession of a handgun in Chicago is a felony. WTF! SWA never offered a hotel, never offered to complete my travel, just returned my bags and wished me luck. I took a bus to O'Hare and completed my travel on American. SWA did refund my employer the full fare, so it cost my employer nothing for SWA to strand me in Chicago. I lost a day earnings, and my relief had to work an extra day. I was quite stressed until I got my baggage checked at O'Hare. Has there been any offer of points? Nope. Any offer of anything to make it right? Nope. We've never had problems with SWA before, and the handling of the way I was just spit out of the system is completely unacceptable.
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