Consistency. SW policies need to be enforced consistently, not at the apparent whim of individual SW employees. While most people would agree there's always a bit of wiggle room in most rules (execept for traffic lights), there are limits. Allowing one early boarder to save upwards of 5 seats is over the limit. But SW folks apparently want to avoid confrontations so they look the other way, and in the process tick off numerous others who steam in silence.
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