Southwest Airlines Community

@PrincessLeah wrote: If I purchase business select tickets using only points and the fares/points decrease, can I be “refunded” the difference in points or is it only for non point purchases? And if so, am I understanding correctly that I should cancel and rebook in order to keep my tickets refundable?   thanks  Yes you can get the difference in points refunded to the account you used to book the flight. All you have to do is click change reservation then select the cheaper flight then proceed with the change and the points will be available to use instantly.    **With points bookings those are refundable so even if you book a Wanna Get Away fare for a domestic flight and later on you need to cancel the $5.60/$11.20 security fee can be refunded and the points will go back to the account. So if you don't care that much about being A1-A15 you can book the wanna get away and save a bunch of points.    -Blake ... View more

@nikac408 wrote: 4 years later and it still sucks..Ive entered in my canceled reservation confirmation number and I get an error message saying make sure the reservation is valid and scheduled which doesn't make any sense because its a credit for a canceled reservation!!!  I called the 800 number and was forwarded to leave a call back number for a 52 minute wait. When I finally got the call back it was from a bad line and the agent disconnected before I could even say anything!!  Good customer service would have realized the problem was on their end and called me back at least.  This is ridiculous, Im just trying to book a flight with MY money that Ive already spent, it shouldnt be this hard!      the confirmation number and the passenger name needs to be a complete match. You might want to check there first.   Also in inputting the confirmation number, it is easy to mistake a zero from an ohh, and a one from an L. That might be another place to check.   It that fails, you can contact via the Southwest app chat function or one of the other options listed below:   https://www.southwest.com/html/contact-us/index.html?clk=GFOOTER-CUSTOMER-CONTACT-US   Are you sure the credit has not expired? You could get that error message if it did.   ... View more