I adamantly agree with all of these comments. I thought it was bad enough that they broke a wheel off my brand new bag and gave me a $25 voucher to replace a $150 bag. I tried going same day standby for the first time being A-list Preferred and my flight was 2 hours 15 minutes from the one I needed. It's very disappointing that they dote on how much "love" there is from Southwest when the impression I get is that they only "love" when things go perfectly. I've called customer service and they act the same way, so telling me to do that is like telling me to keep banging my head against a wall. Being preferred really only gets you more miles...and I get the feeling there will be a catch with that as well.
... View more