Having to plow through old emails in search of confirmation numbers in order to find unused travel funds is time-consuming, frustrating and glaringly at odds with SWA's touted 'transfarency' policy and customary fair treatment of customers that sets it apart from other U.S. air carriers. IN SHORT, IT IS NOTHING SHORT OF MADDENING!!!!! Pul-leez, Southwest execs: Do all your loyal fliers who mostly love SWA a favor and change your inefficient and off-putting travel-funds-retrieval system to one that's customer-friendly, and we will love you COMPLETELY!
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