Please take action. This policy borders on shadiness! As I commented previously, my family's trip was interrupted and cost were raised because Southwest cancelled the flight on my husband and son. Their flight kept on getting delayed until it was finally cancelled. By this time, there were no other flights leaving for their destination. It was a mad scramble to get a flight out the next morning. It cost our family the cost of more expensive replacement tickets which had to be purchased at the last minute, a roundtrip fair taxi fare back to our home, and lost valuable time at a family function. The reason for the flight cancellation was because Southwest did not have a flight crew. This is something that was totally within Southwest's control and they should be responsible. More frustrating is this Travel Fund search excercise -- come on, why can't Southwest just show this information on "My Account" and apply it towards the next flight I book? I think this would be a good business practice and straight forward. This current scheme is frankly really shady and not good business practice. Please fix this. In the alternative, please let us know how much of these Travel Funds gets unused by your travelers - I think we should know how Southwest profits from this policy.
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