Please take action. This policy borders on shadiness! As I commented previously, my family's trip was interrupted and cost were raised because Southwest cancelled the flight on my husband and son. Their flight kept on getting delayed until it was finally cancelled. By this time, there were no other flights leaving for their destination. It was a mad scramble to get a flight out the next morning. It cost our family the cost of more expensive replacement tickets which had to be purchased at the last minute, a roundtrip fair taxi fare back to our home, and lost valuable time at a family function. The reason for the flight cancellation was because Southwest did not have a flight crew. This is something that was totally within Southwest's control and they should be responsible. More frustrating is this Travel Fund search excercise -- come on, why can't Southwest just show this information on "My Account" and apply it towards the next flight I book? I think this would be a good business practice and straight forward. This current scheme is frankly really shady and not good business practice. Please fix this. In the alternative, please let us know how much of these Travel Funds gets unused by your travelers - I think we should know how Southwest profits from this policy.
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Yes -- it is incredibly difficult to keep track of these travel funds/credits. My family had a flight cancelled on them after waiting for over 4 hours at the airport (Southwest kept delaying the flight until it was too late to find a flight that night) bc Southwest did not have a flight crew to fly the plane. There were no weather issues or any other issue which was out of Southwest's control. As a result, my family had to buy expensive last minutes tickets for the next morning and lost value time at a family function. Now, I almost couldn't even find these travel funds. Come on Southwest -- do the right thing. Show these credits on your Account Info section so that they can be used efficiently and appropriately. Southwest does everything right but this is very shady! I almost think that they want you to forget -- it's plain wrong! Especially in my circumstance when it was TOTALLY their fault. Our family should actually be compensated for the extra cost that we had to pay -- really this is shameful! Do the right thing!!
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