Southwest Airlines Community

There are apparently over 500 people with the same problem, if SWA weren't so **bleep** clueless!   There are complaints on flyertalk, techirt, engadget, gizmodo, reddit, yahoo, etc, etc. ALL about the same problem from many users.  SWA is too arrogant and incompetent to fix this problem that's been around (apparently) since 2009 !  WTF ?!!!!   I've only had this problem all of 2016, but I'm planning on burning down my A-list miles and picking a differing f'ing airline, but I will mock and taunt SWA at tech confences for the rest of my life.  The IT director/VP should be FIRED, and the staff culled to get rid of the slackers, which seems to be 90%+.   As a Fortune 100 IT manager, I'm shocked at how f'ing incompetent SWA is.  I'm not not the least bit surprised at the IT meltdowns SWA had last summer.  SWA's IT department are f'ing clueless!!! ... View more

That's BS -- it is not just from India!  It's inside the USA also!   I've kept track track all year, 117 ph*cking phone calls to SWA, and the morons there will only reset my password, and are dumb enough to actually tell me to press the Enter key harder!  (they think that will fix the problem).  It may be a database + network timing issue, but the IT people at SWA are too f'ing stupid to understand this (I'm an expert in this area, but the arrogant jerks in IT won't lower themselves to talking with experts like me).    I've taken to contacting stock analysts to see if we can get the issue onto SWA's conference calls, and in the media. SWA doesn't give a rip unless it costs them money, so let's have at it, boys!   Oh, and I'd be glad to fix this (estimate < 1 day of *real* tech work, but my daily rate is more than SWA would pay, but less than this will cost them in poor customer relations. Too bad!) ... View more