Same thing happened to me. I was 2 legs shy of A-List Preferred for second year in a row. I would have reached the required 50 legs but had 2 trips cancelled due to circumstances out of my control. i wrote to customer service to request consideration in light of my past loyalty. Next day I received an email congratulating me on reaching A-List Preferred only to receive another hours later taking it back! This treatment of loyal customers is horrendous and runs counter to everything Southwest claims to stand for. Im afraid their "Loyalty Program" will have the opposite effect on me as I will no longer go out of my way to fly SW as I have in the past.
... View more
