01-15-2017
06:22 AM
01-15-2017
06:22 AM
Yesterday I flew from St Louis to San Antonio, unfortunately my luggage didn't arrive when I did. I've flown other airlines, and my luggage has been late, and they delivered the luggage to me. But, that's not what happened yesterday. They called me at 7:30pm, said they found my luggage, and I was ecstatic. They said they could deliver it between 9pm and 1 am. It never showed up. We stayed up all night and called the airline when it didn't show up. They gave us an obviously fake number for a delivery company. We called, it was not a real number, and then called southwest back. At this point, they told us they really couldn't help us, they used a third party and were unaware of where my luggage was, and it was no longer their responsibility. Has anyone had a similar experience? What's the best thing for me to do next? Should I always volunteer to pick up my lost luggage ?
... View more
