03-14-2017
06:24 PM
03-14-2017
06:24 PM
alexiou, Thank you for all your help. I was able to get my problems resolved by sending a message to jclarkson.
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01-31-2017
07:05 AM
01-31-2017
07:05 AM
Thanks for helping Alexiou. Most of the activity was last year. They accumulate over time for taking surveys. There was not a problem transfering them last year with some being earned in 2015, all counted for a CP. When I do the next transfer there is no way to tell which were earned this year and which were earned last year. I must have spoken to 6 or 7 SW employees and had my question escallated twice. Not one of them was aware of the March 31 deadline. They all quoted policy which has not been adjusted for this change. Do you know of anywhere in their policy that it has changed? The only place I can find it is in the the jclarkson article above.
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01-30-2017
09:11 PM
01-30-2017
09:11 PM
They didn't and won't count my e rewards transfered Jan. 3. They did count as rewards but not the companion pass.
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01-30-2017
06:36 PM
01-30-2017
06:36 PM
I have spoken to several people at Soutwest and they say there is no extension until March 31st
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