03-04-2017
09:49 PM
Booked an expensive flight 01/2017 canceled the flight then attempted to rebook the same flight a few days later and could not use $280.00 worth of the funds being told they expired due to using a $19 credit from a previous funds. Was told it took on the expiration of the older $19 fund therefore I not only had to lose the $280 credit but had to pay $287 more for the same flight! I talked to several supervisors and they could clearly see the funds should not have expired but were unwilling to extend my expiration date saying I should have read the fine print. I am so unhappy with Southwest right now and it's hard losing that amount of money! The supervisors I spoke to were also very unsympathetic!
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03-04-2017
09:47 PM
Booked an expensive flight 01/2017 canceled the flight then attempted to rebook the same flight a few days later and could not use $280.00 worth of the funds being told they expired due to using a $19 credit from a previous funds. Was told it took on the expiration of the older $19 fund therefore I not only had to lose the $280 credit but had to pay $287 more for the same flight! I talked to several supervisors and they could clearly see the funds should not have expired but were unwilling to extend my expiration date saying I should have read the fine print. I am so unhappy with Southwest right now and it's hard losing that amount of money!
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