Southwest Airlines Community

@Southernpilot wrote: Are we allowed to save digital boarding pass drink coupons for future use or do we have to use them on the leg they are issued for ? I believe the terms on them are for that flight only, or I'm vaguely remembering that one version of these used to be valid on the same day but not sure if that survived to the digital coupon age.   That said, save a copy/screenshot of them and ask nicely, many FA will allow it but YMMV. I'd say you have a good chance for same day usage. "Hey I didn't want to have this at 7 a.m. but now I'm on the way back home at 7 p.m. and I'm ready..." will be understandable by many.     ... View more

My own experience here in Tucson with the very same problem was only fixed when I went to the airport today - 2 days prior to my flight - and purchased THEIR PET CARRIER for my cat. This was a smaller carrier than the one I had.  Because of extreme computer problems - they couldnt find 3 flights that had been booked and it took 1 hour to finally access the flights even though I had confirmation numbers and had paid for the tickets. As far as the cat, the employees at the counter had no credibility with me, including the supervisor.  I finally got the carrier and came home after getting them to print out tickets info. for flights.  Never had this experience with any other airline but believe it was all due to the computer problems which they said was due to new programs and they hadnt been properly trained to get the right information!!! My advice to you is to go to the airport and get their carrier or you may be faced with a problem when you take your cat!!! ... View more