Interesting post, and thanks for the response. I've called before and complained that the KTN isn't added once I've checked in. When I call the representative has told me they cannot mannually add the PreCheck but I will try again. From what I'm gathering you've had succes with this. I will make sure in the future that once a reservation is booked to call and confirm the KTN is added before we check in. Hopefully this will resolve the issue, but from the track record it won't. I'm just all around annoyed.
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This happens all the time with my wife and I. She is set as my companion. She has a TSA Pre number and we have confirmed that everything in our southwest airlines accounts are synced with the TSA accounts. However, we never both get TSA Pre. Either I get it and she doesn't, or vice verca. While I'm told that TSA Pre is not 100% gaurenteed this doesn't make sence that it's less than 50% of a chance that we both will get it. Other airlines have not had issues yet Southwest cannot get their act together. I'm immensly frustrated since we pay for this perk for a reason, and being told "Oh it's not our fault it's TSA's contact them.". Do you know how hard getting an answer out of a government orginziation is? I'll tell you it's been a year and who knows how many hours wasted in emails/phone calls with 0 answers from the TSA. Why am I paying/flying on this ariline when I am unable to get the perk I paid for?
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