03-27-2017
05:15 PM
03-27-2017
05:15 PM
Once it is cancelled and rebooked, will they use the credit ($400) towards the new flight and if a balance is owed I can pay it?
... View more
03-27-2017
03:58 PM
03-27-2017
03:58 PM
Hello, well we planned a family vacation for June and were planning to use my father's flight credit that he had to use until 3/29/17. I attempted to book the flight with the credit however it would not allow me to. I called SWA and was told that the travel had to occur by 3/29/17. This was not explained when I spoke with the SWA rep therefore thought we would have until 3/29/17 to only book by then. So when I spoke with someone, she told me that since the credit is still in my father's account. I can call on 3/29/17 and ask to have the date extended for another year and about $100 would be taken off the credit in order to do this. Is this correct? If so, would I need to cancel his senior fare and rebook in order to use the credit of about $400?
... View more