04-02-2017
07:38 PM
04-02-2017
07:38 PM
Used a voucher to partially pay for a nonrefundable flight, then cancelled it. Funds were credited back in the form of travel funds (not back to the voucher), so are now restricted to the two people the tickets were for. I'm booking a different flight now for the same two people. I cannot use the travel funds even though the people are the same--entering the cancelled flight's confirmation number gives me "Confirmation Number and/or Passenger Name incorrect (SW500102)." There cannot be an issue with the middle name because I don't have one, and I'm trying this with my travel funds. On top of that, the amount I was credited back was ~$100 but $95 was given to one person while $5 was given to the other person. Why was it done this way? Does this mean that I cannot use the $100 of credit for two $50 tickets, and that each ticket has to be at least $95 for us to use the credit? This is horribly executed and makes me feel like the airline is just money grubbing.
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