Hi, My fiance and our children are frequent fliers on swa. Especially my fiance that is highly educated buisness (cfo) man and travels sometimes every week. Well today i was more then disappointed. Our children were scheduled to fly back to thier mother from where we live in Las Vegas to El Paso. Well when he brought the 12 and 7 year old to the gate the first childs ticket went through just fine. The second childs ticket did not. They claimed he was already on the plane. My finance explained no. These children just got here and are flying alone. Then they give him tickets back and said he needed to get them reprinted . But with the childrens tickets they gave him a random perons ticket. He gave it back said i dont know this person and explained again the children are flying alone. Well he gets to the counter and they start to reprint the botched tickets. The man at the counter gets a call. Then says sorry they gave your tickets to stand by. Then he puts them on another flight ( that he claims is nonstop) an hour later in a different terminal. Well when my fiance and the children arrive to that gate. The desk guys says i wouldnt put your children on this flight its stops in phoenix and they will be bumped off flight becasue they will be on stand by. So obvioulsy we are not going to put our 12 and 7 year old children on a flight where they will be stranded in airport in a random city. So this guy puts them on a later flight. They come back home. I then check the flights. This flight too stops in Phoenix. So my fiance calls the reservation desk, they then tell him. Policy is not to give childrens seats away when they are right there at the gate and the Plane IS STILL there. He assures us when we do get them on a the flight tonight the will NOT be taken off the plane. Which I REALLY hope does happen!!!!!!!!! So now they got put on a plane that gets them at the airport at almost 11pm on a school night . When we had the kids there in time to make thier original plane that would have gotten them thier at 5pm. I would not be so upset and worried if this was not children flying alone. I would really like an apology and assureance there is safety for our children flying. That was not shown today. We can show you our itenariers, so you can see how often we travel. I am just disappointed, we normally get great service. But terrible service and so many mistakes when its children flying is a huge problem.
Thank you for taking the time to read this.
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