03-24-2021
02:26 PM
I originally booked March 2020 and then cancelled in June 2020. I then used those cancelled travel funds to book something in June 2020 for December 2020. I didn't cancel that flight until November of 2020 and now those travel funds are stated as expiring in a few days(March). If I read your interpretation, they should expire June, not March, correct?
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I am having the same issue rationalizing their priority of new customers vs. loyal. We worked really hard last year to try and earn a companion pass and just barely got one. Now they are basically giving them away with little effort. They have also stated that they don't plan to extend the current calendar year companion passes that we earned, so I'll be surprised if we get much use out of ours. I was also part of the group that had an existing flight last year and cancelled within the Sept 2022 extension but then I optimistically booked another flight for the holidays. As others have mentioned, it seemed to me like we were punished for attempting to fly since when we cancelled that holiday flight, our travel funds reverted back to expiring in March 2021. Seeing as I haven't been eligible to receive a vaccine, I'm not going to risk flying when I could easily wait a few months and hopefully be vaccinated. Unfortunately, I have 4 separate travel funds(each for a different person so can't be combined) for about $104 each, so asking for the 6-month after expiration extension would result in $4... After reading about all the extensions other airlines are offering, I am really surprised that Southwest hasn't gone their usual above and beyond.
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