05-11-2018
11:53 AM
I had an unfortunate experience on Wednesday. I am a loyal Southwest customer, but this upset me. I had a flight that was supposed to leave Orlando at 12:50 and arrive in Louisville at 2:50. I was traveling with little children, so I left very early, just in case. I put my cell phone in my bag and did not see it until we arrived at the airport around 10:00. I had two messages, one at 8:50 saying that the departure time had changed to 1:30; and one at 9:07 saying that the departure time had now changed to 2:25. Had I seen those emails, I probably wouldn't have left so early for the airport. However, a while after we were at the airport, around 11:30 or so, they changed the time again, back to 12:50. While I am glad I wasn't delayed, it was very frustrating and potentially very bad, if we had missed our flight. The last few times I have flown Southwest, the time would change fairly frequently. Is this common? The person at the gate can never tell me why.
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