05-25-2017
02:54 AM
05-25-2017
02:54 AM
Unfortunately, the Family Boarding policy is very vague. It literally says, "an adult traveling with a child..." In practice, two adults are often allowed to board with a child. Or multiple children, including some over the age limit. Or multi-generational families. It's very much up to the discretion of the Ops Agent, which becomes a problem if that discretion is wielded based on bigotry or bias. In my opinion, incidents such as the recent one involving the two fathers are caused by the vague policy and inconsistent application. Southwest would do well to address this, but I suspect they won't. 😞
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