Although it may seem mundane, this is HUGE downfall of Southwest. Many times have kiosks been out of order, just last week there was a power outage at LAX, and occasionally the lines are very long. For what is arguably one of the most popular airlines with otherwise good service, there is no reason to be so far behind the competitors for multiple mobile boarding passes. The inability to get a mobile boarding pass, combined with the malfunction of kiosks caused me to previously miss a flight so I don't like taking the chance. If this option was so difficult many competitors would not have it. I will continue to reach out to customer service and social media accounts because this airline is capable of providing a flawless experience.
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