This isn't a Southwest customer service channel -- it's a customer-to-customer info sharing platform. Your best bet for a reply from Southwest would be to contact Customer Relations directly. As I mentioned in your other post, what you were told (or -- more likely, what you thought you heard) doesn't change Southwest policy. You can't make the reservation before expiration and travel after expiration because, as the travel funds email confirmation states, all travel must be completed prior to expiration. As I mentioned in your other post, what "can be done" is for you to request the reissue of travel funds as a voucher, minus a $100 fee per ticket. Good luck.
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