06-19-2017
11:42 AM
I googled and called Southwest in February to determine when Christmas flights would become availabel on SW. I was told May 18. I made a follow up call to determine the time of day the flights would be posted. I was told 6:00 am. I set an alarm on my phone for 5:30 am, May 18. I continually refreshed my browser on 2 PCs. When the flights did not appear, I called SW at 6:20am. I was told sometimes there is a delay in the flights being posted. I continued to refresh my browser approx every 30 seconds. At approx 6:40 the "Wanna Get Away" flights were loaded and completely sold out for Providence to Orlando. I tried Boston/Orlando. I tried both departure cities flying to West Palm, Tampa, Ft. Lauderdale, Ft Myers - all gone instantly. I checked San Juan, also gone. Leaving a day later didn't matter. How can this be? I called SW back at 6:45 am and sat on hold for 45 minutes. I eventually hung up because I had to go to work. My family will also not be traveling this Christmas despite what I thought was extreme pre-planning. Very disapppointing.
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