I know Southwest has no interest in fixing this issue. We've been complaining about the crappy WiFi since 2017 and SWA hasn't done a thing about it. I'm just hoping to prevent other passengers from paying for the WiFi. Save yourself the headache of trying to get the refund and you watch the free TV. The WiFi is crap and you can barely retrieve emails.
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02-22-2021
02:51 PM
2 Loves
it is now 2021. The Wifi has not gotten any better. If anything it has gotten worse. I was really surprised to hear that the free TV users are diverted somehow, as I have noticed that the WiFi works pretty great until I see a bunch of people watching their free movies. Then the bandwidth on the WiFi goes to crap. I fly SWA on average about 250K miles a year and losing hours of productive work because of crappy Wifi is no longer acceptable. It really shows that SWA doesnt really care about their business fying customers and is more concerned with getting in-frequent flyers as new customers then keeping 10+ years Alist Preferred business customers on their planes. The wifi is so crappy now, the screen shot below shows where I couldn't even register for the Southwest Community because the connection was so slow it wouldn't load the image. When your own websites won't respond, that should be embarrassing.
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02-22-2021
02:26 PM
The reply above is incorrect. VPN absolutely used to be allowed with no issues. I've been Alist Pref FLying SWA 225K miles a year for 11 years now and I have a long history with their internet. Prior to 2017-ish, the Wifi and VPN functionality worked very well. After 2017 sometime, it stopped working as well and now their whole Wifi is pretty much crap.
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