06-27-2017
02:03 PM
I am a rapid rewards member and travel for work. Often times travel plans change and I have to cancel or change a flight. No problem getting charged an upcharge, but difficulty applying credits. If I am using my mobile app, I cannot apply credit funds, I have to call or go online which is inconvenient. Also, there is no easy to find repository of the credits I have. RIght now I have 2 different credits totalling $525 and If I don't have the Reservation numbers handy, too bad so sad can't use it. As a rapid rewards member, Southwest should make it easy for me to track and apply my credits to future travel. The only reason I can think of that you would not offer this to your best customers is that you are hoping we will lose track of those credits and not use them. This is not good customer service.
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