07-22-2017
12:02 PM
07-22-2017
12:02 PM
FINALLY i was given the points after numerous contacts and having to get a bit ugly with them. But, there is a HUGE problem with the Chase Refer-a-Friend program that could negatively reflect on Southwest. The program is so mismanaged that when someone refers a friend, it can take 8-10 days for that friend to simply receive the invite email. This is why we have computers folks. it should be INSTANTANEOUS. Plus Chase keeps changing the rules, one day the program is in effect, the next it is not, then it is again. since this a program that Chase and SW work together on, maybe SW needs to get Chase to clean up their act. I know if Chase was in charge of the flying itself, I'd never risk my life on one of the planes. i do lover SW. Chase is the problem.
... View more
07-14-2017
11:47 PM
07-14-2017
11:47 PM
Two issues. First I did a refer a friend and convinced my sister to click through a Chase Visa SW card link to apply for and be approved for a card, for which I was told I would earn 10,000 points. She did and was approved. Now Chase says it will take 6-8 weeks after my sister makes a charge on the card before I can earn the points. Before they told me that she only needed to apply and be approved. That is ridiculous. Second, I have been watching and although I was awarded points for my last two credit card statements which increased my total, the points did not move the needle on reaching the 110,000 points to earn a Companion Pass. Why is that? They were points earned from legitimate Chase SW Visa credit card purchases. I am close to earning the Companion pass, but it seems like a lot of hurdles are being thrown in the way.
... View more
