07-15-2017
07:16 PM
I just boarded 5493 at MDW. I am a preboard passenger due to muscular dystrophy. My wife provides me balance assistance on ramps and walkways. I am also traveling with my 6-year old and my two teenage boys today. I have never had a problem boarding with my entire family as if my wife were the only allowed person allowed to board with me, it would leave three unaccompanied minors back at the gate. Tonight however, I was sent down the jetway with only my six year old to help. My wife and two teenage sons were told I was only allowed one person to board and since she had already scanned his ticket, he had to be that one. Furthermore, the very next preboard passenger was allowed to board with his wife and teenage son. Where is the consistency, SWA? What did I do to be discriminated against? I think you need to develop some sort of policy and train your incredibly rude gate staff at MDW.
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